As a Customer Success Manager, I consult key stakeholders from board members to IT decision makers on the business value of hybrid work applications. Based on my professional experience, organizations doubt the far-reaching impact of these technologies. Despite the efforts made so far, it is neither fully understood how technology impacts organizational behavior towards inclusion, nor how intelligent technology fosters an inclusive hybrid workplace (Forrester Research, Inc., 2019).
“What’s hybrid work? People working together, both online and in-person, at anytime from anywhere — home, remote, or an office.”
(Microsoft, 2021)
Based on my comprehensive research in the past weeks, the following applies:
Latest trends show that
- the future is flexible with hybrid and remote work ((Bloom, 2021), (Sinha et al., 2022)),
- the global talent shortage is growing (Binvel et al., 2018),
- inclusion is a business need (Korn Ferry, 2021).
Leaders play a key role in creating an inclusive and hybrid work environment ((Chung et al., 2020), (Garro-Abarca et al., 2021)).
Technology enables leaders and organizations to meet current trends (Forrester Research, Inc., 2019).
“Inclusion is the extent to which each person in an organization feels welcomed, respected, supported and valued as a team member.”
(SHRM, 2022)
Technology is capable of addressing and meeting current business trends. It empowers everyone to work in their optimal way while avoiding an ‘always on’ mentality in remote and hybrid work scenarios (Klinghoffer, 2021). These advantages increase employee performance (Bataineh, 2019).
You want to add something or you have feedback? Send me an email to tagelima.tdc@gmail.com :-).
Resources
Bataineh, K. (2019, January 17). Impact of Work-Life Balance, Happiness at Work, on Employee Perfromance. (C. C. Education, Ed.) International Business Research, Vol. 12 (2), pp. 99-112, doi:10.5539/ibr.v12n2p99.
Binvel, Y., Franzino, M., Guarino, A., Laouchez, J.-M., & Penk, W. (2018). Future of Work – The global talent crunch. (K. Ferry, Ed.) Retrieved from
https://www.kornferry.com/content/dam/kornferry/docs/article-migration/FOWTalentCrunchFinal_Spring2018.pdf
Bloom, N. (2021, June). Hybrid is the future of work. Retrieved from Stanford Institute for Economic Policy Research (SIEPR): https://siepr.stanford.edu/publications/policy-brief/hybrid-future-work
Chung, B. G., Erhart, K. H., Shore, L. M., Randel, A. E., Dean, M. A., & Kedharnath, U. (2020, April 3). Work Group Inclusion: Test of a Scale and Model. Group & Organization Management, Vol. 45 (1), pp. 75-102, doi: 10.1177/1059601119839858.
Forrester Research, Inc. (2019, February). The Total Economic Impact™ Of Microsoft 365 AI For Knowledge Workers. Retrieved from https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWrZsV
Garro-Abarca, V., Palos-Sanchez, P., & Aguayo-Camacho, M. (2021, February 17). Virtual Teams in Times of Pandemic: Factors That Influence Performance. Frontiers in Psychology, pp. 12:624637, doi: 10.3389/fpsyg.2021.624637.
Klinghoffer, D. (2021, December 08). Hybrid Tanked Work-Life Balance. Here’s How Microsoft Is Trying to Fix It. Retrieved from Harvard Business Review: https://hbr.org/2021/12/hybrid-tanked-work-life-balance-heres-how-microsoft-is-trying-to-fix-it
Korn Ferry. (2021, November 14). Inclusivity – Unleashing the power of all. Retrieved from Future of Work Trends in 2022 – The new era of humanity: https://www.kornferry.com/insights/featured-topics/future-of-work/2022-future-of-work-trends
Microsoft. (2021, March 22). The Next Great Disruption Is Hybrid Work – Are We Ready? Retrieved from 2021 Work Trend Index: Annual Report: https://ms-worklab.azureedge.net/files/reports/hybridWork/pdf/2021_Microsoft_WTI_Report_March.pdf
SHRM. (2022). Society for Human Resources Management – Better Workplaces Better World. Retrieved from Inclusion: https://www.shrm.org/resourcesandtools/tools-and-samples/hr-glossary/pages/inclusion.aspx?_ga=2.259990730.1128252415.1643050189-35492217.1643050189
Sinha, C., Kamra, N. B., Duggal, T., Sinha, R., Sujatha, R., & Mutsuddi, I. (2022). Exploring the Unison of Socio-Technical Assemblage: Impact of Employee Job Behavior on Job Satisfaction. International Journal of Sociotechnology and Knowledge Development (IJSKD), Vol. 14 (2), pp.
55-72, doi: 10.4018/IJSKD.2022040104.
